Accessibility

Programs, Services & More

We’re committed to arts accessibility by providing ongoing improvements to programs, facilities, and services that support an accessible theatre experience for all patrons.

We currently offer the following items and services to assist you while you’re attending a performance.
For more information or if you require accessible seating when booking your tickets, please contact our patron services representatives at 519-672-8800 or email boxoffice [at] grandtheatre [dot] com.

SERVICES FOR PEOPLE WITH MOBILITY DISABILITIES

We are committed to welcoming patrons with disabilities. Should a support person be required to accompany the patron, we will waive payment of the ticket amount for admission to the theatre.

Wheelchair accessible seats are available on the main level of the Spriet Stage and in the front row of the McManus Stage. Please contact our box office to reserve your seat.

Accessible seating locations, not requiring the use of stairs, are available in both the main and balcony levels of the Spriet Stage and in the front row of the McManus Stage.

A wheelchair is available for use on site from our Front of House office, based on a first-come, first-served basis.

Accessible washrooms are located on all levels.

Unisex single transfer washrooms are available on the main level.

Designated accessible parking spaces are located in the surface lot behind the theatre, as well as multi-level parkades on Dufferin Avenue.

Automatic door openers are available at the Richmond Street entrance.

Elevator access is available on all levels of the venue.

SERVICES FOR PEOPLE WHO ARE DEAF OR HARD-OF-HEARING

Complimentary Assistive Hearing Devices are available for the Spriet Stage and can be signed out at the coat check counter located in the main lobby. Your seat number is required.

We offer American Sign Language interpretation presented by trained interpreters for select performances. Please contact our box office for a schedule of performances and to reserve your seat.

SERVICES FOR PEOPLE WHO ARE BLIND OR HAVE LOW-VISION

Our website offers the option to enlarge print.

House programs for the 17/18 season will be available online with the option of enlarged print.

We welcome service animals. We will accommodate patrons and their service animal in select areas of the house where aisle or leg room allows space for the animal, does not obstruct other patrons, and gives consideration to building fire codes and evacuation procedures. Seating is subject to availability.

All seating is subject to availability.  For more information or to book these services, please contact a patron services representative at 519-672-8800 or boxoffice [at] grandtheatre [dot] com.

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Location

471 Richmond St.

London, ON N6A 3E4