All Gender Washrooms

The newly-renovated Grand Theatre includes All Gender Washrooms, located on each floor within the Front of House/lobby spaces. These communal washrooms feature private and spacious stalls with floor-to-ceiling doors and walls (that lock and indicate when a unit is occupied), as well as mirrors within each stall. Each washroom includes touchless facilities (aiding in accessibility and cleanliness), communal sinks and mirror area, and one accessible stall.

An additional private Universal Washroom (with changing table), is available in the main floor lobby.

As part of the 2020 renovation, the Grand Theatre promised to “make room”, both physically and figuratively, and All Gender Washrooms were part of that promise. The Grand Theatre is a home and a safe space for all, including the trans and nonbinary community, women, as well as people with children or dependents who do not share the same gender identity. These shared spaces were designed with the safety, comfort, and accessibility of Grand patrons (and guests) top of mind.

Programs, Services & More

We are committed to arts accessibility by providing ongoing improvements to programs, facilities, and services that support an extraordinary experience for all patrons.

We currently offer the following items and services to assist you while you’re attending a performance. For more information or if you require accessible seating when booking your tickets, please contact our patron services representatives at 519-672-8800 or email boxoffice [at]


For those requiring assistive hearing support, the Grand has purchased, with the support of Bentley Hearing Services, new assisted hearing devices by Listen Technologies. The new systems are compact and feature an integrated neck loop that automatically senses and sends optimized sound signals directly to hearing aids and cochlear implants. Patrons can use the ear phones provided or plug in their own into the device.

As part of a pilot program to make our theatre more accessible, we are offering one or more OPEN CAPTION performances during the run of most Spriet Stage productions. There will be a screen at the front of the stage upon which the dialogue and sound effects of the play will be displayed as text. The text will be captioned in real-time, at the same pace as the actors are speaking. Designated seating is reserved for best viewing of the stage and the screen. To book tickets, please email boxoffice [at]

Available Open Captioned performances:

Open Caption

Elf: December 3, 2022 at 1:00pm
Controlled Damage: January 28, 2023 at 2:00pm
BOOM X: February 18, 2023 at 2:00pm


We are committed to welcoming patrons with disabilities. Should a support person be required to accompany the patron, we will waive payment of the ticket amount for admission to the theatre.

Wheelchair-accessible seats are available on the main level of the Spriet Stage and in the front row of the Auburn Stage. Please contact our box office at 519-672-8800 to reserve your seat.

Accessible seating locations, not requiring the use of stairs, are available in both the main and balcony levels of the Spriet Stage and in the front row of the Auburn Stage.

A wheelchair is available for use on site from our Front of House office, based on a first-come, first-served basis.

Accessible washrooms are located on all levels.

Unisex single transfer washrooms are available on the main level.

Designated accessible parking spaces are located in the surface lot behind the theatre, as well as multi-level parkades on Dufferin Avenue.

Automatic door openers are available at the Richmond Street entrance.

Elevator access is available on all levels of the venue.


Our website offers the option to enlarge print.

House programs will be available online with the option of enlarged print.

We welcome service animals. We will accommodate patrons and their service animal in select areas of the house where aisle or leg room allows space for the animal, does not obstruct other patrons, and gives consideration to building fire codes and evacuation procedures. Seating is subject to availability.

All seating is subject to availability.  For more information or to book these services, please contact a patron services representative at 519-672-8800 or boxoffice [at]