The Grand Theatre is known for world-class theatre created and built in London, Ontario. As southwestern Ontario’s premiere producing theatre and one of the most beautiful theatre spaces in Canada, the company has deep ties to the community and to its artists, artisans, and technicians.

As a vibrant cultural hub and not-for-profit professional theatre, the Grand serves to gather, inspire, and entertain audiences in London and beyond. At our home in downtown London, we create productions on two stages: the Spriet Stage (839 seats) and the Auburn Developments Stage (144 seats). The Grand season of theatrical offerings runs from September to May with companies and artists from across the country. Our recently renovated venue offers a contemporary and welcoming environment that is also home to several successful music series’, community arts rentals, cultural and special events.

A cornerstone of the organization is our place as a teaching theatre, exemplified in our many mentorship programs and highlighted in our annual Grand Theatre High School Project. Currently in its twenty-seventh year, the High School Project involves as many as one hundred high school participants annually from schools across the region. These students participate at no cost and take on roles both on stage and off, in a fully realized mainstage production under the direction of a professional creative team.

The Grand Theatre is located on the traditional lands of the Anishinaabek, Haudenosaunee, Lūnaapéewak and Peoples. We acknowledge with gratitude the significant historical and contemporary contributions of local and regional Indigenous Peoples and of all the Original Peoples of Turtle Island (also known as North America). We are honoured to live, work, and tell stories together on this land.
 

OUR COMMITMENT TO EQUITY, DIVERSITY, INCLUSION & RECONCILIATION

The Grand Theatre is committed to creating and practicing a company culture that ensures an accessible, equitable, inclusive, and welcoming space for all.  We encourage applicants to review the Grand’s commitments to Equity, Diversity, Inclusion and Reconciliation on our website to confirm that your personal and professional values are aligned with this vision, and we invite you to reflect on these commitments in your submission.
 

THE OPPORTUNITY

The Grand is searching for dynamic and experienced Audience Services Representatives (ASRs) to work in our busy box office. These are seasonal part-time positions, and paid weekly, on the basis of hours worked.

Reporting to the Audience Services Supervisor, the representatives provide exemplary customer service to all patrons by:

• selling tickets, subscriptions, packages & gift certificates
• solving customer concerns and challenges
• providing accurate & timely information to patrons
• actively promoting of offers & benefits to current & potential audiences
• asking for and adding donations to ticket orders.

As ambassadors for the Grand Theatre, the representatives are the first point of contact for many patrons with the theatre – and are sources of information, kind problem solvers, and active salespersons.
 

KEY RESPONSIBILITIES/DUTIES

• Maintain a welcoming, positive and friendly experience for all Grand Theatre patrons & special guests;
• Answer customer calls and in-person inquiries, by providing information, selling tickets & subscription packages, processing payments, completing ticket exchanges and printing/packaging/mailing tickets;
• Build customer database through the collection & accurate entry of information to our ticketing system;
• Collect and reconcile any cash, debit or credit card transactions per order. Balance float & till at the end of shift;
• Perform opening and closing procedures, as required
• Other duties as assigned: provide support to special ticketing projects, re-seating, complimentary ticket bookings, street team on-site sales, development events and administration, as required and directed.
   

REQUIREMENTS/QUALIFICATIONS

• Experience working in a sales, retail, call-centre or customer service environment, required; experience in a ticket sales or box office environment, an asset.
• Exemplary customer service & communication skills
• Strong organizational and time management skills
• Ability to perform basic mathematical calculations correctly
• Basic computer proficiency
• Familiarity working with CRM software; direct experience with Tessitura, an asset (training will be provided)
• Must be reliable, flexible, dependable and willing to work evenings, weekends and holidays
• Sustained physical activity includes: sitting at a desk for long periods of time, wearing a telephone headset or communicating on handset
• Ability to work in a fast-paced environment with many disruptions and competing priorities
• First Aid training and CPR is considered an asset
   

SKILLS & ATTRIBUTES

• You are a ‘people person’ with outstanding interpersonal skills, a passion for the arts and/or theatre sector
• You demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
• You are a team player, who can also work well independently
• You are able to communicate with our patrons in a friendly and professional manner
• You are highly motivated and energetic; you show initiative and can problem solve as well as multitask under pressure
   

POSITION DETAILS

• Hourly at $19.51 per hour;
• Audience Service Representatives are casual, part-time positions, with no minimum or maximum # of hours per week, though hours will generally range from 5 to 20 hours per week;
• Hours available during the Grand Theatre season only, and will be suspended during the summer months.
• Our work environment is predominantly in-person at 471 Richmond St, London, ON;
• Work hours are a combination of weekday, evenings and weekends, revolving around our performance schedule;
• The role serves patrons in a variety of settings including: through in-person interactions at the box office, answering inbound telephone calls, in response to social media, through placing outbound phone calls, and offsite at activations and promotional appearances;
• New hires are subject to the following conditions of employment:
  • Must be able to legally work in Canada;
  • Must provide a recent and clear police information check
     

APPLICATION PROCESS

Please submit a letter of interest and resume by email to DHay [at] grandtheatre.com (DHay[at]grandtheatre[dot]com)  with applications reviewed as received.

Please note “ASR Application” as the subject line.  In your cover letter, please speak to your general weekly availability.

We thank everyone who applies for their interest, but only candidates selected for an interview will be contacted. No telephone inquiries, please. All applications are considered confidential.