# Venue Guide
**Jump to:** [PLANNING AHEAD](#PLANNING/) | [GETTING HERE](#GETTING) | [ARRIVING](#ARRIVING) | [TICKETS](#TICKETS) | [BEFORE THE SHOW](#BEFORE) | [LOBBY SPACES](#LOBBY) | [INTERMISSION](#INTER) | [CONCESSION](#CONC) | [SPRIET STAGE](#SPRIET) | [AUBURN STAGE](#AUBURN) | [WASHROOM](#WASHR) | [MOBILITY DEVICES](#MOB) | [DEAF OR HARD -OF-HEARING SERVICES](#DEAF) | [BLIND OR LOW-VISION SERVICES](#BLIND) | [CONTACT US](#CONTACT)
# Welcome to the Grand Theatre!
We are looking forward to having you join us at the theatre. In this guide is some helpful information that will tell you what to expect when arriving.
# Planning Ahead
When coming to see a theatre show, it is usually helpful to **arrive 30 minutes before your performance** is supposed to start. This gives you lots of time to pick up your tickets (if you need to), find your seats, or go to the washroom.
**30 minutes** before the show begins, **bells will chime** and **the lights will pulse** in our lobby spaces. This is to let you know that you can go into the theatre to find your seats.
[**Click Here**](https://drive.google.com/file/d/1JS3bsvFsRKiC4V0gcsYNTcNvxYo-J1mQ/view) for a video of what that looks like!
**You are welcome to come earlier than 30 minutes** before the performance starts! Our doors always **open 1 hour before each show**. The lobbies provide areas to sit or stand, and the concessions and bars are open to purchase drinks and snacks.
# Getting Here
The Grand Theatre is located in central downtown London, Ontario, at:
[**471 Richmond Street London, ON. N6A 3E4**](https://maps.app.goo.gl/fPa5ZSeNv2mWS7qo6)
Image Description: Map of Downtown London, ON
### **BUS**
The Grand is located directly North of the Dundas and Richmond intersection, accessible by most major bus routes in the city. Visit London Transit for more details
### **VIA RAIL**
For Via Rail riders, walk West on York St to Richmond St, then head North to the Grand Theatre (under 10 minutes).
### **TAXI/UBER**
Taxis and Ubers can do pick-ups and drop-offs right in front of the main entrance on Richmond St., or along Dufferin Ave. Please let our staff or a volunteer know if you need assistance calling a taxi or Uber.
### **WHEELCHAIR ACCESSIBLE VEHICLES**
Accessible vehicle can do pickups and drop-offs right in front of the main entrance on Richmond St, or along Dufferin Ave.
### **WHEELCHAIR ACCESSIBLE PARKING**
There are accessible parking spaces located at the back of our theatre, located off of Dufferin Ave. This lot offers a $15 flat fee for parking after 6 PM. A pre-pay kiosk has been installed to facilitate exiting the lot, however, exiting this lot has been an issue if you are in a hurry to leave.
### **PARKING**
The Grand's preferred parking partner is the **Old Oak Parkade**, conveniently located within 1 block from the theatre on [**150 Dufferin Avenue**](https://e.wordfly.com/click?sid=MTU4XzE2NTYzXzMwNTk5XzY2ODY&l=7cf4c577-4466-ef11-a83a-0050569d715d) (across the street from the large mural on the Grand Theatre's north side). *(Please note that Google Maps may show the parkade location as 148 Dufferin Ave. Both addresses will take you to the right place!).* Parking in this lot is $12 weeknights to a maximum of $15 daily. Be sure to bring your ticket with you as it is needed in order to return to your vehicle after the performance.
Alternative options include:
- Downtown Street Parking is metered, or available for free after 6PM;
- The Summit Parkade at 127 Dufferin Avenue (fees apply);
- The Sifton Lot directly to the north of the theatre (note that the theatre must be accessed via the front doors only; fees apply);
- Covent Garden Market (fees apply);
- 200 Albert Street - surface lot (fees apply);
- Canada Life - surface lot (after 6pm only; fees apply)
- 74 Fullarton (fees apply)
Please note that for safety reasons, the emergency exit leading to the Sifton parking lot will not be used as a standard exit from the theatre, unless required in an emergency scenario. Please use the main entrance to exit the building after the show.
# Arriving
When you arrive, you will enter through our front doors, which are on Richmond St. Automatic door openers are available at this entrance.
Image Description: Front doors of the Grand Theatre
# Tickets
If you did not select for digital tickets, you will pick them up from our Box Office. You just have to give a Box Office staff person your name, and they will have your ticket(s) ready for you!
The ticket that you pick up from the Box Office will look like this…
### How do I read my ticket?
### 
*A picture of a Grand Theatre ticket that includes information for seat number, row and area.*
*A picture of a seat at the Grand Theatre Spriet Stage.*
The picture above is highlighting the main information you need to know to find your seats.
**SEAT:** This number indicates what seat you are in. It is located at the front edge on the bottom of the seat (the blue circle on the image above).
**ROW:** This number indicates what row you are in. It is located on the arm of the aisle seat (the green circle on the image above).
**ORCH/BALC:** These words indicate if your you are seated in the orchestra or balcony level (the orange rectangle on the image above).
### [**MOBILE TICKETING**](https://login.my.grandtheatre.com/login?login_challenge=6e8077a330a046cf86ec0a710be452b6)
After purchasing your ticket, you will log into your Grand Theatre Mobile Wallet (using the same username and password that you use on Grandtheatre.com to purchase your tickets).
Once in your mobile wallet, view your tickets by selecting the appropriate event. QR Codes will display no later than 2 hours prior to your scheduled performance.
For more information about adding your ticket to **APPLE WALLET**, sharing your ticket **WITH A FRIEND**, or other questions please visit our FAQS page on our website: [https://www.grandtheatre.com/mobile-ticketing ](https://www.grandtheatre.com/mobile-ticketing)
# Before the Show
Once you have your tickets, you will show it to one of our volunteers who will scan it when you enter the theatre. You will then enter our waiting area, which is called the lobby.
Anyone with a red vest or a name tag is a Grand Theatre volunteer or staff person. If you have any questions, please ask these individuals and they will help you!
# Lobby Spaces
Before the show starts, people will wait in our lobby areas to mingle, use the washroom, grab snacks and drinks, or to browse the show program.
At the Grand Theatre we have 4 lobby spaces, that are accessible by stairs and elevator.
If you see any of these symbols in the descriptions below, it means that service is available in the lobby space.
### **1. Auburn Lounge**
On the 1st floor (basement) of our theatre is the Auburn Lounge. This level is where you access our Auburn Stage entrance.
### **2. Main Lobby Space**
On the 2nd floor (ground level) of our theatre is the main lobby. This is where you will be after entering through our front doors. Orchestra Level seats for our Spriet Stage can be accessed from this lobby.
### **3. BMO Lounge**
On the 3rd floor of our theatre is the BMO London Proud Lounge. Here you can take a picture against our themed photo wall, buy a drink or snack, and can relax in some comfy chairs.
### **4. Drewlo Lounge**
On the 4th floor of our theatre is the Drewlo Lounge. This is where you access the Balcony Level seats for our Spriet Stage. There are also different kinds of seating here including stools, and tables with chairs.
# Intermission
Some of our shows will have a small break **(20 minutes)** near the middle of the performance. In theatre and live performances, this is called an “intermission”. During the intermission, feel free to purchase drinks or snacks from the concessions, step outside *(have your ticket with you!)*, use the washroom, or mingle with other patrons. You can also remain in your seat inside the theatre.
# Concessions
Concession items (drinks & snacks) are available to purchase before the performance begins and during intermission. Drink glasses and food can not be taken into our theatre, but drinks in plastic cups can. Visit our [**Bar Menu online**](/bar-menu) for what we are currently offering.
**Drinks** are available for purchase in the: Auburn Lounge, BMO London Proud Lounge, and Drewlo Lounge.
**Snacks** are available for purchase in the: Auburn Lounge, BMO London Proud Lounge, and Drewlo Lounge.
**Wish to skip the concession lines during Intermission?**
Before the show begins, you can purchase drinks or snacks to enjoy during intermission. When paying for your order, let our bar staff know that you would like these items at intermission. They will place your items on one of the tables or counters in the Drewlo Lounge with a name label, ready for you to enjoy during intermission. Can’t find your items? Feel free to ask our bar staff, and they will direct you.
# Spriet Stage
These are the doors to access Orchestra seating for the Spriet Stage. When these doors are open, you are welcome to go inside and take your seat. Ushers are at the doors or just inside to help you.
This is what it looks like inside on the Orchestra seating level.
These are the doors to access Balcony seating for the Spriet Stage (Floor 4) that can be accessed by an elevator. When these doors are open, you are welcome to go inside and take your seat. **Ushers are at the doors or just inside to help you get to your seat.**
This is what it looks like inside on the Balcony seating level.
# Auburn Stage
These are the doors to access seating for the Auburn Stage (Floor 1). When these doors are open, you are welcome to go inside and take your seat. **Seating in this theatre is most often unassigned – sit where you’d like!**
This is how it usually looks inside from the very back of the theatre. Sometimes the seats will be configured in a different way.
# Washrooms
We have **All Gender Washrooms** on every floor of our theatre in the lobby spaces. These communal washrooms feature **private and spacious stalls with floor-to-ceiling walls and doors** (that lock and indicate when a unit is occupied), as well as mirrors within each stall. Each washroom includes touchless facilities (aiding in accessibility and cleanliness), communal sinks and mirror area, and one **accessible stall**.
An additional private **Universal Washroom** (large enough for a wheelchair and support person, with grab bars and adult-sized **changing table**), is available on the main floor lobby. Please only use this washroom if you require it.
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# Mobility Services
Wheelchair-accessible seats are available on the main level of the Spriet Stage and in the front row of the Auburn Stage.
If you require a support person to accompany you, the Grand will provide a complimentary ticket.
**Please contact our Box Office at (519)-672-8800 or email boxoffice \[at\] grandtheatre.com (boxoffice\[at\]grandtheatre\[dot\]com) to reserve your seat or for more information.**
**Accessible seating** **not requiring the use of stairs** is available in both theatres in the areas described below.
### SPRIET STAGE:
All Orchestra Level Seating Only middle row (FF) in Balcony Level.
SPRIET BALCONY SEATING not requiring use of stairs.
### AUBURN STAGE:
Only front row.
**A wheelchair is available** for use on-site from our Front of House office on a first-come, first-served basis.
**Elevator access** is available for all levels at the theatre.
# Deaf or Hard-of-Hearing Services
## **Hearing Devices**
**The Grand provides hearing devices** with an integrated neck loop that automatically senses and sends optimized sound signals directly to hearing aids and cochlear implants. Patrons can use either the earphones provided or their own.
## **Performances with ASL Interpretation**
During performances with ASL (American Sign Language), the Grand provides **designated seats available for the Deaf Community** with the best viewing of the stage and the ASL Performer. Click on the link below to reserve these seats.
> ### 2024/25 Performances with ASL:
>
> [***Pride & Prejudice***](https://tickets.grandtheatre.com/11067/11080)**:** Saturday, May 10, 2025 at 2:00 p.m.
>
> ### 2025/26 Performances with ASL:
>
> [***Primary Trust:***](https://www.grandtheatre.com/event/primary-trust) Saturday, Jan 31, 2026
## **Open Caption Series**
Open Captioned Performances **offer real-time subtitling in English**, from a screen located to the right of the stage. Open captions are available for three Spriet Series shows this season, with available designated seating to provide the best viewing of both the stage and the screen.
An [**Open Caption season subscription**](https://tickets.grandtheatre.com/packages/fixed/737) is available and includes all three Open Captioned performances. *D(d)eaf patrons may choose to add on the Pride & Prejudice performance with ASL to this subscription!*
**For more details**, email the box office on boxoffice \[at\] grandtheatre.com (boxoffice\[at\]grandtheatre\[dot\]com)
> 
### 2025/26 Open Captioned Performances:
[***The Play That Goes Wrong***](https://www.grandtheatre.com/event/play-that-goes-wrong)*:* Saturday, October 25, 2025
[***Disney’s** **Frozen***](https://www.grandtheatre.com/event/frozen)*:* Saturday, November 29, 2025
[***The Importance Of Being Earnest***](https://www.grandtheatre.com/event/importance-of-being-earnest)*:* Saturday, April 4, 2026
# Blind or Low-Vision Services
**Our website** offers the option to enlarge print.
**House programs** will be available online with the option of enlarged print.
**Service animals are welcome.** We will accommodate patrons and their service animal in select areas of the house where aisle or leg room allows space for the animal, does not obstruct other patrons, and gives consideration to building fire codes and evacuation procedures. Seating is subject to availability.
Front of House staff will be available to help guide patrons to their seats if required.
**Please contact our Box Office at (519)-672-8800 or email boxoffice \[at\] grandtheatre.com (boxoffice\[at\]grandtheatre\[dot\]com) to reserve your seat or to learn more about these services.**
Please visit our website to learn more about the [Accessibility](/accessibility) programs & services we are offering.
# Contact Us
**Box Office Hours of Operation (September to June):**
Monday to Friday: 9:00am to 5:00pm Saturday: 11:00am to 3:00pm Sunday (matinee performance days only): 11:00am to 2:00pm The Box Office is open in person until showtime on performance days. Phone lines close one hour before showtime.
If you have any questions, please reach out to our Box Office at (519)-672-8800 or email boxoffice \[at\] grandtheatre.com (boxoffice\[at\]grandtheatre\[dot\]com).
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