Accessibility

Programs, Services & More

We are committed to arts accessibility by providing ongoing improvements to programs, facilities, and services that support an extraordinary experience for all patrons.

We currently offer the following items and services to assist you while you’re attending a performance. For more information or if you require accessible seating when booking your tickets, please contact our patron services representatives at 519-672-8800 or email boxoffice [at] grandtheatre [dot] com.

SERVICES FOR PEOPLE WHO ARE DEAF OR HARD-OF-HEARING

For those requiring assistive hearing support, the Grand has purchased, with the support of Bentley Hearing Services, new assisted hearing devices by Listen Technologies. The new systems are compact and feature an integrated neck loop that automatically senses and sends optimized sound signals directly to hearing aids and cochlear implants. Patrons can use the ear phones provided or plug in their own into the device.

We offer American Sign Language interpretation presented by trained interpreters for one or more performances of select Spriet Stage productions. Designated seating is reserved for best viewing of the stage and the ASL interpreters. To book tickets, please email boxoffice [at] grandtheatre [dot] com.

Available ASL interpreted performances:

Timothy Findley's The Wars - Saturday, November 10, 2018 at 2:00pm
A Christmas Carol - Sunday, December 16, 2018 at 1:00pm

 

As part of a pilot program to make our theatre more accessible, we are offering one OPEN CAPTION performance during the run of most Spriet Stage productions. There will be a screen at the front of the stage upon which the dialogue and sound effects of the play will be displayed as text. The text will be captioned in real-time, at the same pace as the actors are speaking. Designated seating is reserved for best viewing of the stage and the screen. To book tickets, please email boxoffice [at] grandtheatre [dot] com.

Available Open Captioned performances:

Timothy Findley's The Wars - Saturday, October 27, 2018 at 8:00pm and Sunday, October 28, 2018 at 2:00pm
A Christmas Carol - Thursday, December 13, 2018 at 7:30pm
The Penelopiad - Wednesday, January 30, 2019 at 1:00pm and 7:30pm
Vigilante - Friday, March 8, 2019 at 8:00pm and Saturday, March 9, 2019 at 2:00pm
August Wilson's Fences - Friday, April 5, 2019 at 8:00pm and Saturday, April 6, 2019 at 2:00pm
Mamma Mia! - Friday, May 10, 2019 at 8:00pm and Saturday, May 11, 2019 at 2:00pm

SERVICES FOR PEOPLE WITH MOBILITY DISABILITIES

We are committed to welcoming patrons with disabilities. Should a support person be required to accompany the patron, we will waive payment of the ticket amount for admission to the theatre.

Wheelchair accessible seats are available on the main level of the Spriet Stage and in the front row of the McManus Stage. Please contact our box office to reserve your seat.

Accessible seating locations, not requiring the use of stairs, are available in both the main and balcony levels of the Spriet Stage and in the front row of the McManus Stage.

A wheelchair is available for use on site from our Front of House office, based on a first-come, first-served basis.

Accessible washrooms are located on all levels.

Unisex single transfer washrooms are available on the main level.

Designated accessible parking spaces are located in the surface lot behind the theatre, as well as multi-level parkades on Dufferin Avenue.

Automatic door openers are available at the Richmond Street entrance.

Elevator access is available on all levels of the venue.

SERVICES FOR PEOPLE WHO ARE BLIND OR HAVE LOW-VISION

Our website offers the option to enlarge print.

House programs will be available online with the option of enlarged print.

We welcome service animals. We will accommodate patrons and their service animal in select areas of the house where aisle or leg room allows space for the animal, does not obstruct other patrons, and gives consideration to building fire codes and evacuation procedures. Seating is subject to availability.

All seating is subject to availability.  For more information or to book these services, please contact a patron services representative at 519-672-8800 or boxoffice [at] grandtheatre [dot] com.

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Location

471 Richmond St.

London, ON N6A 3E4